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Instant Messaging and Chat Software is used by companies to facilitate communication between staff members located in different places and offices, and, in some cases, with clients and partners. The most enabled solutions provide useful features such as video calling, web conferencing and VoIP (Voice over Internet Protocol).
The 10 most popular Instant Messaging and Chat Software solutions
1. Nice Chat is an e-commerce orientated chat solution with features including chat, visitor tracking, analytics, team management and third party integration. It is a marketing tool fully integrated with online stores, to track down traffic channels and their effectiveness.
The solution gathers all needed data of store visitors in real-time. Sales team members just need to monitor the client’s behavior at the site, analyse traffic sources and browse data to be able to select appropriate options for guaranteeing successful deals.
2. Output Messenger is an on premise and cloud-based LAN (Local Area Network) messenger and office chat solution that allows users to communicate with colleagues and team managers through one-to-one chat.
Group chat features allow users to message and transfer files to multiple users. Output Messenger can archive all messages and conversations in a chat room, or users can create chat rooms that do not store any data to keep conversations confidential.
The solution allows users to make videoconferencing calls and collaborate with teammates in real time from different locations. The solution is accessible on mobile devices and web browsers. Users can integrate with third-party applications using standard APIs or plug-ins. Other features include active directory support, a spell checker tool and sticky notes.
3. PanTerra CloudUC is a hosted PBX (Private Branch Exchange) solution which gives users the ability to access all the most popular features of a modern communication system. The system can utilise almost any VoIP phone, allows for configuration of follow me features to add mobile users, and boasts unlimited auto attendants and many other features.
PanTerra offers a full solution contact center utilising the CloudUC platform. This is designed for businesses with a high number of incoming calls requiring immediate, effective engagement. Routing is simplified for contact center agents as features like “Push Customer to Agent” are available to instantly transfer a call in the user interface. There is also an automatic call back solution when customers call at peak times and do not want to wait on hold.
4. SkyHistory enables users to store and manage Skype messaging, filter chats and browse through saved conversations chronologically.
SkyHistory is a Skype account manager which categorises all chats according to data and time. It includes a built-in calendar which lines up all the chats in chronological order.
Key messages can be bookmarked to get immediate access to important texts, although this feature is only available with the paid version of the software. Another paid feature is a search bar to find keywords of crucial Skype chats when the date of the actual conversation has been forgotten.
5. Slack is a team-based team integration and project collaboration tool designed to facilitate communication across organisations. The solution serves various industries like media, research, retail, financial services and transport.
Public channels facilitate organisation-wide communication, whilst private channels enable interaction within smaller teams or groups. There are also direct channels for team members to talk directly to each other.
Slack incorporates feeds from social media and combines them with ongoing conversations in various channels. Users drag-and-drop to share files such as PDFs, images, documents and spreadsheets. The program also allows users to customise their notifications and reduce their scope, so as to reduce unnecessary or irrelevant communication.
There are native apps available for iOS and Android.
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